North Shore Community College will hold their June Supervisors’ Connection, Reduce Conflict by Shifting Your Mindset, Thursday, June 18, 2015, from 8-10 a.m. at NSCC’s Corporate Training Solutions (CTS), 181 Elliott Street, 100 Cummings Center, Suite 121E, Beverly. Cost is $39 per workshop and includes a continental breakfast.
Whether overt or covert, unresolved conflict between people at work brings down morale and productivity. Negotiation gurus have written volumes about “getting to Yes,” offering techniques to manage opposing positions. This class is different: it focuses on the preconditions that can lead to conflict. You will learn to recognize negative mindsets that breed conflict. You will learn and practice tools that enable learning conversations, resulting in more satisfaction and productivity at work.
In this class, participants will learn to:
• Recognize how early messages and experiences of conflict shape our current anxieties about addressing conflict
• Describe how a mental process called The Ladder of Inference may lead to negative conclusions about people/events
• Discuss ways of shifting negativity by cultivating a mindset of curiosity and a non-anxious presence
• Develop better questions to ask yourself and others before and during a difficult conversation to promote learning
Facilitator: Katherine Maloney is an accomplished coach, group facilitator, consultant and trainer with over 25 years of experience in human resources, career coaching and organization development.
NSCC’s Supervisors’ Connection is a give-and-take forum where supervisors and managers exchange information and ideas with colleagues from other industries.
To register or for more information, call 978-236-1240.